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Termes et conditions - Clients de Renno & Cie

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<aside> <img src="/icons/list_gray.svg" alt="/icons/list_gray.svg" width="40px" /> Table of Contents

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1. Our Vision and Values

We’re a modern law firm. By modern, we mean you won’t find expensive art on the wall. We don’t have fancy offices. We don’t have typewriters or fax machines.

We operate very differently.

See our Vision and Values to learn more about who we are.

2. We Welcome Feedback

We not only welcome your feedback, we’re actually going to expressly ask for it.

One of our customer success team members will check-in with you regularly to make sure things are going well. They’ll also reach out so that we can better understand your business (at no charge to you, of course).

If you’re not happy, then we’re not happy. We’re in this for the long haul, so our job is to make sure that you’re treated fairly and feel like you’re getting great value.

3. Fees

Hourly billing

• Unless we’ve explicitly agreed to a fixed fee for a specific scope of work, then we’ll be billing you on an hourly basis. That means that when we do work on your file, we charge you for our time.
• Before starting our engagement, we’ll send you a link to our current hourly rates, which will apply to any work we do for you.
• We leverage a lot of technology (and some smart processes) behind the scenes, which means that it typically takes us much less time to complete tasks. Feel free to chat with our team about what we plan on doing to keep costs down on your file.

Fixed fee billing

• If we’ve agreed to a fixed fee for a specific scope of work, then anything outside of that scope will be billed hourly.
• We’ll do our best to be clear on when something is out of scope. If there’s confusion, we’ll have a conversation and sort things out in an equitable way.